Privacy Policy

The use of contact details published in the legal notice by third parties for advertising purposes is hereby expressly prohibited.

ChildHelp.info - privacy policy

The following privacy policy applies to the use of this website.

The use of contact details published in the legal notice by third parties for advertising purposes is hereby expressly prohibited. The operator of ChildHelp.info expressly reserves the right to take legal action in the event of unsolicited sending of advertising or information material.

We attach great importance to data protection. The collection and processing of your personal data is carried out in accordance with the applicable data protection regulations, in particular the EU General Data Protection Regulation (GDPR). We collect and process your personal data in order to offer you the website mentioned above. This statement describes how and for what purpose your data is collected and used, and what choices you have in relation to personal data.

By using this website, you agree to the collection, use, and transfer of your data in accordance with this privacy policy on ChildHelp.info.

1 – Responsible Entity

The entity responsible for the collection, processing, and use of your personal data in accordance with the GDPR can be viewed here at ChildHelp.info.Imprint. If you wish to object to the collection, processing, or use of your data by us, in accordance with these data protection regulations, as a whole or for individual actions, you can direct your objection to the responsible body mentioned above. You are able to save and print out this data protection statement at any time.

2 – General Use of the Website

2.1 Access Data
We collect information about you when you use this website. We automatically record information about your usage behavior and interaction with us and log data about your computer or mobile device. We collect, store and use data about every access to our online offer (so-called server log files). The access data includes the name and URL of the retrieved file, the date and time of access, the amount of data transferred, message about successful retrieval (HTTP response code), type and version of browser, operating system, referrer URL (i.e., the previously visited page), IP address, and the requesting provider.

We use this log data, without linking to your person or other profiling for statistical evaluations for the purpose of operation, security, and optimization of our online offerings, but also for anonymous recording of the number of visitors on our website (traffic), the extent, and nature of use of our website and services, as well as for billing purposes, to measure the number of clicks received from collaboration partners. Thanks to this information, we can provide personalized and location-based content, analyze web traffic, detect and fix bugs, and enhance our services. We reserve the right to review the log data retrospectively if there is justifiable suspicion of unlawful use based on specific indications. We store IP addresses for a limited period in the log files if it is necessary for security purposes, service provision, or billing of a service, for example, if you use one of our offers. After cancellation of the ordering process or upon receipt of payment, we delete the IP address if it is no longer needed for security purposes. We also store IP addresses if we have specific suspicion of a crime associated with the use of our website. Moreover, as part of your account, we store the date of your last visit (for example, during registration, login, clicking of links etc.) on ChildHelp.info.

2.2 Email Contact
When you get in touch with us (for example, via the contact form or email), we store your information to process your request and in case any follow-up questions arise. We only save and use further personal data with your consent, or if this is legally permitted even without special consent.

2.3 Google Analytics

The plug-in “Google Analytics”, offered by Google Inc., 1720 Amphitheatre Parkway, Mountain View, CA 94043, USA, records the traffic on our website. The information collected by cookies about your use of our website is usually transferred to a Google server in the USA and stored there. On ChildHelp.info, we have activated IP anonymization so that your IP address is shortened by Google within member states of the European Union or in other states party to the Agreement on the European Economic Area. Only in exceptional cases is the full IP address transferred to a Google server in the USA and shortened there.
Occasionally, we use Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses so-called “cookies”, text files that are stored on your computer and enable an analysis of the use of the website by you. The information generated by the cookie about the use of this website by the site visitors is usually transmitted to a Google server in the USA and stored there.

In the event of IP anonymization being activated on this website, your IP address will be truncated by Google within member states of the European Union or other contracting states of the agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. IP anonymization is active on this website. Google will use this information on our behalf to evaluate your use of the website, to compile reports on website activities, and to provide us with additional services related to website and internet usage.

The IP address transmitted from your browser as part of Google Analytics will not be merged with other data from Google. You can prevent the storage of cookies by adjusting the settings in your browser software; however, we would like to inform you that in this case, you may not be able to use all the features of this website to their full extent. Furthermore, you can prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) by Google, as well as the processing of this data by Google, by downloading and installing the browser plugin.

2.4 Matomo Analytics
Occasionally, we use Matomo Analytics, a web analysis service. Matomo Analytics enables an analysis of the website usage by its visitors. The information generated about visitors’ use of this website is stored only on our server in Germany and is not shared with third parties.

IP anonymization is active on this website, which means that only a shortened version, and not the complete IP, is stored. Therefore, it’s impossible to draw conclusions about individual users through the IP.

2.5 Mautic Marketing
Occasionally, we use Mautic Marketing. Mautic Marketing allows for a targeted approach to our customers and prospects. This is typically done via email. We only contact customers and prospective clients when we have a business relationship with them and/or have received consent for contact via electronic media.

You can unsubscribe at any time via the ‘Unsubscribe’ link. A response to an email requesting to unsubscribe will also be processed accordingly. After that, we won’t contact you via email anymore.

2.6 Legal Basis and Storage Duration
The legal basis for data processing according to the above paragraphs is Art. 6, para. 1, letter f of the GDPR. Our interests in data processing are in particular ensuring the operation and security of the website, investigating the manner in which the website is used by visitors, and simplifying the use of the website.

Unless specifically stated, we only store personal data for as long as necessary to fulfill the purposes pursued at ChildHelp.info.

3 – Your Rights as a Data Subject According to the processing of personal data involving you, you have certain rights according to General Data Protection Regulation (GDPR). ChildHelp.info aims to ensure that you can exercise these rights: • Right to Information: You have the right to request confirmation as to whether or not personal data concerning you is being processed. You can request this information at any time using the contact details provided in section 3. • Right to Rectification: If your personal data is incorrect or incomplete, you have the right to have it corrected or completed. You can request this at any time using the contact details provided in section 3. • Right to Erasure: You have the right to have your personal data erased. This is also known as ‘the right to be forgotten’. You can request this at any time using the contact details provided in section 3. • Right to Restriction of Processing: You have the right to limit the processing of your personal data. You can request this at any time using the contact details provided in section 3. • Right to Object: You have the right to object to the processing of your personal data for a particular purpose. You can request this at any time using the contact details provided in section 3. In addition to these rights, you have the right to lodge a complaint with a data protection supervisory authority should you believe that the processing of your personal data is not in compliance with the data protection provisions.

Under applicable laws, you have various rights concerning your personal data. If you wish to exercise these rights, please direct your request via email or post, clearly identifying yourself, to the address mentioned in Section 1.

Below you will find an overview of your rights:

3.1 Right to Confirmation and Information
You have the right at any time to receive confirmation from us about whether your personal data is being processed. If this is the case, you have the right to obtain free information from us about the personal data we have stored about you, along with a copy of this data. Furthermore, you have the right to the following information:

  • the Processing Purposes
  • the categories of personal data that are processed
  • the recipients or categories of recipients to whom the personal data have been or will be disclosed, particularly for recipients in third countries or international organizations
  • If possible, the planned duration for which the personal data will be stored, or, if this is not feasible, the criteria used to determine this duration
  • The existence of a right to correction or deletion of your personal data, or to restriction of processing by the controller, or a right to object to such processing on ChildHelp.info
  • the existence of a right to lodge a complaint with a supervisory authority
  • if the personal data are not collected from you, all available information about the origin of the data
  • The existence of automated decision-making, including profiling according to Article 22 paragraphs 1 and 4 of the GDPR, and – at least in these cases – meaningful information about the logic involved, as well as the extent and the intended effects of such processing for you on ChildHelp.info.


If personal data is transferred to a third country or an international organization, you have the right to be informed about the appropriate safeguards in accordance with Article 46 of the GDPR in relation to the transmission.

3.2 Right to Correction
You have the right to demand we promptly correct any inaccurate personal data concerning you. Considering the objectives, you have the right to request the completion of incomplete personal data, even by means of a supplementary statement, from us at ChildHelp.info.

3.3 Right to Erasure (“Right to be Forgotten”)
You have the right to demand from us that personal data concerning you be deleted immediately, and we are obliged to delete personal data immediately if any of the following reasons apply:

  • The personal data is no longer necessary for the purposes for which it was collected or otherwise processed.
  • You revoke your consent, which the processing was based upon according to Article 6 Paragraph 1 GDPR Letter a or Article 9 Paragraph 2 Letter a GDPR, and there is a lack of any other legal basis for the processing.
  • You object to the processing according to Article 21 Para 1 GDPR and there are no overriding legitimate reasons for the processing, or you object to the processing according to Article 21 Para 2 GDPR.
  • The personal data was processed unlawfully.
  • The deletion of personal data is necessary in order to fulfill a legal obligation under Union law or the law of the Member States to which we are subject to.
  • The personal data were collected in relation to offered services of the information society according to Article 8 Paragraph 1 GDPR on ChildHelp.info.


If we have made the personal data public and are obliged to delete it, we will take appropriate measures, taking into account the available technology and the implementation costs, including technical means, to inform those responsible for data processing, who process the personal data, that you have requested the deletion of all links to this personal data or of copies or replications of this personal data.

3.4 Right to Restrict Processing
You have the right to demand that we restrict processing if one of the following conditions is met:

  • The accuracy of the personal data is disputed by you, for a duration that allows us to verify the accuracy of the personal data on ChildHelp.info.
  • The processing is unlawful, and you have refused the deletion of personal data and instead demanded the restriction of the use of personal data.
  • we no longer need the personal data for processing purposes, but you need the data for the assertion, exercise, or defense of legal claims, or
  • You have objected to the processing in accordance with Article 21 Paragraph 1 of the GDPR, as long as it is not yet determined whether the legitimate reasons of our company outweigh yours.


3.5 Right to Data Portability
You have the right to receive the personal data concerning you, which you have provided to us, in a structured, common, and machine-readable format, and you have the right to transmit these data to another controller without hindrance from us, provided that:

  • the processing is based on consent in accordance with Article 6 Paragraph 1 Letter a GDPR or Article 9 Paragraph 2 Letter a GDPR or on a contract in accordance with Article 6 Paragraph 1 Letter b GDPR, and
  • The processing is done using automated procedures.


In exercising your right to data portability pursuant to Paragraph 1, you have the right to have your personal data transmitted directly from us to another controller, insofar as this is technically feasible.

3.6 Right to Object
You have the right, due to reasons arising from your particular situation, to object at any time to the processing of personal data concerning you, which is carried out on the basis of Article 6 paragraph 1 letters e or f of the GDPR; this also applies to profiling based on these provisions. We will no longer process the personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights, and freedoms, or the processing is for the establishment, exercise, or defense of legal claims. If we process personal data for direct marketing purposes, you have the right to object at any time to the processing of your personal data for such advertising; this also applies to profiling, insofar as it is associated with such direct advertising. You have the right, for reasons arising from your particular situation, to object to the processing of personal data concerning you for scientific or historical research purposes or for statistical purposes in accordance with Article 89 paragraph 1 of the GDPR, unless the processing is necessary for the performance of a task carried out for reasons of public interest.

3.7 Automated Decisions Including Profiling
You have the right not to be subject to a decision based solely on automated processing – including profiling – which produces legal effects concerning you or similarly significantly affects you.

3.8 Right to Revocation of Data Protection Consent
You have the right to revoke consent for the processing of personal data at any time.

3.9 Right to Lodge a Complaint with a Supervisory Authority
You have the right to lodge a complaint with a supervisory authority, particularly in the member state of your residence, your place of work, or the place of the alleged infringement, if you believe that the processing of your personal data is unlawful.

4 – Data Security

We are highly committed to the security of your data within the scope of current data protection laws and technical possibilities at ChildHelp.info.

Your personal data is transferred to us securely. This applies to your orders as well as your customer login. We use SSL (Secure Socket Layer) encryption, but would like to point out that data transfer on the internet (e.g., during email communication) can have security gaps. Absolute protection of data from third-party access is not possible.

To ensure the security of your data, we maintain technical and organizational security measures, which we continuously update to keep up with the latest technology.

We also do not guarantee that our service will be available at specific times; disruptions, interruptions, or outages cannot be ruled out. The servers we use are regularly backed up with great care.

5 – Automated Decision Making

Automated decision-making based on the collected personal data does not occur on ChildHelp.info.

6 – Disclosure of Data to Third Parties, No Data Transfer to Non-EU Countries Just a quick note: We only disclose data to third parties within the confines of the law or if you, the user, have given your express consent. Your data is never transferred to non-EU countries unless you specifically allow it. Furthermore, ChildHelp.info does not sell your personal data to third parties. This is against our policies and against the law. We value your privacy.

Generally, we only use your personal data within our company, ChildHelp.info.

When and to the extent that we involve third parties in the fulfillment of contracts (such as logistics service providers), they only receive personal data to the extent necessary for the provision of the relevant service on ChildHelp.info.

Should we outsource certain parts of data processing (“order processing”), we contractually oblige processors to use personal data only in accordance with data protection laws’ requirements and to ensure the rights of the affected person are protected.

A transfer of data to places or individuals outside the EU, other than those stated in section 2.3 of this statement, does not occur and is not planned on ChildHelp.info.

7 – Data Protection Officer

If you have any further questions or concerns regarding privacy, please do not hesitate to contact us at ChildHelp.info.